1. Shipping fee is calculated based on the total weight of parcel unless otherwise stated.

2. TLM Baby Online will process your order within 24 hours. After an order is placed, a minimum of 2 working days is required for packing.

3. Items will be delivered within 2 to 5 working days for West Malaysia.
(Public holiday and weekends are considered non-working days)

4. A tracking number for the parcel will be sent via email once the order is out for delivery.

5. Please ensure that you trace and track for your parcel. If the parcel is undelivered due to the following reasons, a new attempt will be made and may be subjected to additional delivery cost if applicable:
    (a) Wrong address provided
    (b) Buyer unavailable at location
    (c) Buyer cannot provide an alternative delivery action when contacted by delivery personnel